Privacy Policy

SendorVR (“SendorVR,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our virtual reality services, applications, software, and related websites (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide: You may provide information directly to us, including:

Account information (e.g., username, email address, password)
Profile details or preferences
Payment and billing information (processed through third-party payment providers)
User-generated content, such as messages, uploads, or VR environment interactions
Communications with us, including support requests or feedback

1.2 Information Collected Automatically: When you use the Services, we may automatically collect certain information, including:

Device information (e.g., headset type, operating system, app version)
Usage data (e.g., features used, session duration, interactions)
Log data (e.g., IP address, timestamps, crash reports)
Approximate location information derived from IP address

1.3 VR and Interaction Data: To operate VR features, we may collect limited interaction data such as:

Controller inputs and movement data
Spatial positioning required for gameplay or experiences
Performance metrics for optimization and safety

We do not intentionally collect biometric identifiers unless explicitly disclosed and permitted by law.

2. How We Use Information

We use information to:

Provide, operate, and maintain the Services
Create and manage user accounts
Enable VR functionality and immersive experiences
Process payments and subscriptions
Improve performance, features, and safety
Respond to inquiries and provide customer support
Monitor for fraud, abuse, or policy violations
Comply with legal obligations and enforce our Terms

3. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

Service Providers: With trusted vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
Legal Compliance: When required by law, regulation, or legal process
Safety & Enforcement: To protect the rights, property, or safety of SendorVR, users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to sharing

4. Third-Party Services

The Services may include links to or integrations with third-party services. Their privacy practices are governed by their own policies, and SendorVR is not responsible for them.

5. Data Retention

We retain personal information only as long as necessary to:

Provide the Services
Fulfill legal, accounting, or reporting obligations
Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and purpose.

6. Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information
Correct or update inaccurate information
Delete your account and associated data
Object to or restrict certain processing
Withdraw consent where applicable

You can exercise these rights through your account settings or by contacting us.

7. Children’s Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such data has been collected, we will delete it promptly.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or other appropriate means. The “Effective” date above indicates when the policy was last updated.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

SendorVR

Privacy Team

support@sendorvr.com